Dr. Edwin Lee, MD, CCFP — Combining proactive family medicine and care continuity with modern, accessible clinic technology.
“When you feel unwell, you shouldn’t have to wait in outside walk-in clinics. We hold reserved daily same-day acute slots and coordinated FHO after-hours coverage so you are always seen promptly by the care team that knows your complete medical history.”
Direct Avaros patient portal access for routine follow-ups, chronic disease management, and planned physician visits. Instant confirmation without phone queues.
Reserved daily acute slots for enrolled patients with episodic symptoms. Coordinated on-call FHO telephone triage when our clinic is closed.
Secure digital intake questionnaires, patient demographic updates, screening requisitions, and administrative service authorizations.
We are rolling out smart clinic automation designed to eliminate reception bottlenecks, protect patient privacy, and maximize direct doctor-patient consultation time.
Eliminating reception desk lineups through swift touchscreen check-in. Patients simply scan their Ontario Health Card upon clinic arrival to verify demographics and instantly notify the clinical team.
Privacy-first waiting room screens and gentle chime audio that display live anonymous queue progress, directing patients cleanly to their assigned exam rooms without verbal names being broadcast.
Medical-grade automated blood pressure, height, and weight screening before stepping into the consultation room. Parameters synchronize straight into your digital EMR chart, preserving doctor time for clinical diagnosis.
Whether you prefer typing silently in your web browser or speaking directly over a telephone call, our AskBenny assistant provides immediate 24/7 support with zero hold times. Seamlessly transition between chat and voice at any point.
Text directly with Dr. Lee's digital receptionist right here on our website. Ask clinic policy questions, view office hours, or request direct booking links in seconds without picking up the phone.
Prefer speaking? Call (905) 389-4976 anytime to speak directly with our conversational AI voice assistant with zero wait time or hold music.
Both web chat and phone assistants can text secure direct booking links, directions, and digital clinic forms straight to your mobile phone in seconds for convenient scheduling.
Submit advance cancellations (>24h) to free up slots for acutely unwell patients, or receive immediate routing to our on-call FHO telephone advisory line outside clinic hours.
Zero hold times • Ask clinic questions in chat, request appointment booking links, or connect by phone anytime.
Structured scheduling ensures dedicated attention during patient appointments and undisturbed focus during clinical record reviews.
“Delivering safe, high-quality care requires focused time to review hospital discharge records, process diagnostic imaging and specialist reports, and coordinate prescriptions without clinical interruption.”
Many routine procedures can be handled directly by our skilled clinical nursing team and allied health partners, ensuring rapid access without waiting for a physician slot.
Routine childhood immunizations according to the Ontario schedule, annual influenza & COVID-19 vaccines, Vitamin B12, and routine allergy desensitization injections.
Post-surgical or urgent care staple and suture removal, sterile wound dressing changes, and minor laceration healing assessments with clinical physician escalation if required.
Standard 1-Step and 2-Step Mantoux intradermal skin tests for healthcare workers, academic programs, and employment clearance. Includes timed 48–72 hour induration reading.
Warm water ear syringing for impacted cerumen (wax removal). Routine blood pressure re-checks, hypertension monitoring series, and baseline height/weight vitals checks.
Enrolled practice patients enjoy integrated access to our extended HFHT interprofessional care team at no out-of-pocket cost:
Early detection saves lives. Ontario’s cancer screening programs are fully covered by OHIP. Review the current clinical milestones below:
Routine mammograms are now recommended every 2 years starting at age 40 for individuals at average risk.
Cervical cytology (Pap test) every 3 years for anyone with a cervix who is or has been sexually active.
Simple at-home Fecal Immunochemical Test (FIT) kit mailed directly to your address every 2 years.
Request a screening requisition or discuss at your next wellness visit with Dr. Lee.
Clear policies respect patient time, protect clinic safety, and ensure everyone receives attentive, timely medical care.
Our clinic strives to treat every patient with empathy, dignity, and dedicated medical care. In return, our medical office staff, nurses, and physician have the legal right under the Ontario Occupational Health and Safety Act to a safe work environment free from verbal abuse, threats, swearing, shouting, and discrimination. Abusive behavior will result in immediate appointment termination and formal practice de-rostering.
To ensure our clinical schedule runs promptly for all patients, appointments are structured around one primary medical concern per visit. If you present with a multi-item list of complex concerns, your physician will evaluate and prioritize the most urgent issue first, and schedule follow-up appointments for remaining items.
Managing routine maintenance medications safely requires advance planning:
“No News is Good News” Standard Policy: If routine blood work or diagnostic imaging returns entirely normal, our office does not typically contact you. If any test requires a medication adjustment, repeat testing, or physician review, our clinical staff will contact you directly via phone or secure SMS to book a follow-up.
Specialist Appointments: When Dr. Lee sends a consultation request to an external specialist or hospital department, waiting lists can vary widely. If you have not heard directly from the specialist office within 4 to 8 weeks, please check in with our front desk or via AskBenny so we can confirm the referral was received.
Your Personal Health Information (PHI) is protected in strict compliance with the Ontario Personal Health Information Protection Act (PHIPA). Our clinic utilizes encrypted, Canadian-hosted, PHIPA-compliant electronic medical record software (Avaros EMR).
upperottawa1447@gmail.com) is strictly for administrative documentation (e.g. sending scanned forms). It is never monitored for urgent clinical symptoms or medical emergencies.At Upper Ottawa Medical Clinic, high-quality primary care depends upon a clinical foundation of mutual dignity, trust, and professional safety. Under the Ontario Occupational Health and Safety Act (OHSA) and College of Physicians and Surgeons of Ontario (CPSO) standards, our practice maintains a strict Zero Tolerance Policy regarding any form of violence, harassment, intimidation, or verbal abuse.
Any patient or visitor displaying abusive or threatening conduct will be instructed to stop immediately and directed to leave the clinic premises.
In accordance with CPSO guidelines (Ending the Physician-Patient Relationship), harassment or intimidation constitutes an immediate breakdown in the therapeutic relationship and will result in formal de-rostering and discharge from the medical practice. Physical threats or property damage will be reported immediately to the Hamilton Police Service.
The Ontario Health Insurance Plan (OHIP) pays exclusively for medically necessary insured services. Administrative paperwork, third-party requests, and cosmetic interventions are not funded by the government. All fees below are established in strict alignment with OMA recommendations based on our professional physician rate of $300.00/hour ($75.00 / 15 mins).
Brief acute illness verification or official employer return-to-work clearance note.
Multi-domain prolonged impairment certificate. Requires comprehensive longitudinal chart audit.
Gentle warm water lavage for cerumen impaction. Non-OHIP routine/cosmetic cleaning.
Intradermal tuberculin injection + timed 48–72h induration measurement & certificate.
Commercial (Class A/C/D/F/G/Z) or senior driver comprehensive physical exam and certification.
Late cancellation or failure to attend without 24 hours notice prevents unwell patients from accessing timely care.
Third-party insurance, disability, and legal questionnaires billed according to the official OMA Tiered Schedule:
Explore our complete searchable schedule of all 47 standardized OMA uninsured medical services.
| Service / Certificate Description | Standard Fee (CAD) |
|---|---|
| Sick Note / Return to Work Certificate Brief illness verification or employer return confirmation | $25.00 |
| Camp, Daycare, or Pre-School Form Routine health assessment for enrollment eligibility | $40.00 |
| School / Post-Secondary University Form Academic accommodation, nursing/health program entry | $60.00 |
| Pre-Employment Certificate of Fitness Third-party workplace basic clearance questionnaire | $45.00 |
| Certificate of Freedom from Communicable Disease Travel, food handling, or educational attestation | $25.00 |
| Fitness Club / Weight Loss Form Physical activity readiness medical clearance | $40.00 |
| Jury Duty Exemption Letter Medical rationale certificate for jury excusal | $40.00 |
| CAS / Foster / Adoption Form Comprehensive caregiver medical assessment report | $60.00 |
| Retirement Home / LTC Admission Form Long-term care placement medical history and orders | $60.00 |
| Non-WSIB Functional Abilities Form (FAF) Employer workplace limitation & capability assessment | $60.00 |
| Tier 1: Short Forms (1 Page / Check-box dominant) Standardized single-page insurance confirmation | $45.00 |
| Tier 2: Medium Forms (2–3 Pages / Narrative) Detailed medical summaries and prognosis questionnaires | $90.00 |
| Tier 3: Long Forms / True APS (4+ Pages / Complex) Extensive attending physician statements with chart extraction | $300.00 / hr |
| EI Sickness / Parental Certificates Service Canada Employment Insurance medical report | $50.00 |
| CPP Disability Medical Report Comprehensive Canada Pension Plan disability document | $110.00 |
| CRA Disability Tax Credit Form (T2201) Complex multi-domain functional impairment certification | $150.00 |
| Auto Insurance Forms (OCF-3, 18, 19, 23) Statutory accident benefit claims and disability reports | $160.00 |
| Travel Insurance Cancellation Claim Illness verification for cancelled flights or tour packages | $41.00 – $165.00 |
| Life Insurance Proof of Death Physician statement of cause and historical review | $50.00 |
| Canadian Citizenship Medical Exemption Form Language or knowledge testing waiver assessment | $100.00 |
| Legal Reports & Court Witness Appearances Formal medico-legal opinions, depositions, expert testimony | $300.00 / hr |
| Private Insurer Special Authorization / Drug Exception Non-formulary drug coverage application to third-party insurer | $50.00 |
| Assistive Devices / Equipment Forms (ADP) Authorizations for specialized mobility equipment and supplies | $40.00 |
| Paramedical Prescription Notes Prescription letter for Massage Therapy, Orthotics, Physio, or Chiro | $25.00 |
| Driver’s Medical Exam (MTO) & Forms Full physical exam & certification for commercial/senior drivers | $160.00 |
| MTO Forms Only (When exam completed elsewhere) Document completion from existing clinical chart | $50.00 |
| Third-Party Physical Exam (Immigration, Sports, Adoption) Comprehensive head-to-toe examination requested by outside agency | $175.00 |
| Pre-Op History & Physical (Non-OHIP Surgery Request) Pre-operative surgical clearance for cosmetic/private procedure | $80.00 |
| Private Office Visit (No OHIP Coverage / Non-Resident) Uninsured consultation (out-of-country visitor, expired health card) | $100.00 |
| TB Skin Test (1-Step Series) Mantoux injection + 48–72h induration measurement & sign-off | $40.00 |
| TB Skin Test (2-Step Series) Two separate test injections and dual readings 1–3 weeks apart | $80.00 |
| Travel Health Risk Consultation Destination risk assessment, malaria prophylaxis, traveler counseling | $100.00 |
| Private / Travel Vaccine Administration Injection fee for non-publicly funded vaccines (Twinrix, Shingrix) | $25.00 / dose |
| Ear Syringing / Wax Removal (Cosmetic) Warm lavage for asymptomatic aesthetic cerumen impaction | $25.00 / $40.00 |
| Liquid Nitrogen Cryotherapy (Cosmetic) Targeted cryo-destruction for non-medically necessary benign lesions | $25.00 / visit |
| Skin Tag / Benign Mole Excision (Cosmetic) Surgical excision of benign lesions not causing functional pain/bleeding | $100.00 |
| Non-Routine Screening Pap Test Elective cervical screening performed outside Ontario guidelines | $50.00 + Lab |
| Urine Pregnancy Test (Elective) Point-of-care rapid dipstick without clinical physician evaluation | $25.00 |
| Prescription Refill Without Office Visit Ad-hoc pharmacy direct phone/fax refill authorization | $20.00 |
| Lost Prescription or Referral Form Replacement Re-issuance of misplaced requisition, script, or specialist paper | $20.00 |
| Immunization Record Transcription / Yellow Card Historical childhood vaccine transcription onto official school yellow card | $20.00 |
| Missed Routine Appointment (<24h notice) Failure to attend scheduled routine consultation without 24 hours notice | $50.00 |
| Missed Physical / Procedural Appointment Failure to attend dedicated 30–45 min physical exam or surgical slot | $100.00 |
| Expedited Rush Processing Fee Urgent 24–48 hour turnaround request for uninsured documents | $20.00 – $40.00 |
| Paper Chart Copying & Transfer Base Base fee for first 20 pages + $0.25 per page thereafter | $30.00 + $0.25/p |
| Electronic Record USB Export Encrypted digital PDF export of full medical chart to hardware USB | $60.00 |
| Physician Chart Review & Document Audit Detailed physician review of third-party files or historical dossiers | $75.00 / 15 mins |
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Upper Ottawa Medical Clinic • Dr. Edwin Lee, MD
We reserve clinical appointment slots every morning and afternoon specifically for our registered patients experiencing acute, episodic illness (e.g. infections, sudden pain, acute fevers, minor injuries).
Outside our regular daytime clinic hours (weekdays after 5:00 PM, and 24 hours on weekends & statutory holidays), call our dedicated on-call service:
Dial 1-866-553-7205 (FHO Telehealth Advisory)You will be connected to a licensed telehealth nurse who reviews your symptoms and patches you directly to the rotating on-call FHO physician when medically necessary.
Direct Patient Self-Service Tools
Complete your symptoms and medical history digitally ahead of time to minimize paperwork in the clinic.
Have a new health card version code, phone number, or residential address? Email documents securely to upperottawa1447@gmail.com.
Please ensure you complete your own patient section and sign all authorizations before submitting forms. Uninsured fees apply as per our published schedule.